FAQ

  • How do I pay rent each month?

    Rent is due on the 1st of each month. You can pay through the tenant portal on a browser or through the app on your mobile device.

  • How do I submit a maintenance request?

    Please submit maintenance requests through your tenant portal so we can track the issue and respond as quickly as possible. Include a clear description, photos if helpful, and whether the issue is urgent.

  • What building rules should I know about?

    Please follow your lease and respect quiet hours. If you are unsure about a rule, contact us and we will clarify it for you.

  • Where should I park?

    Parking arrangements vary by building. Please use your assigned stall, and let us know if you need help confirming where to park.

  • Where can a guest park?

    A guest may park in the visitor parking stall. If occupied, they can park on the street.

  • Can I have pets in my rental home?

    If you have a pet, it must be included in your lease agreement which will outline any requirements, limits, or fees. Please contact us before bringing in a new pet.

  • When should I expect repairs to be completed?

    We work to address repair requests as promptly as possible and prioritize urgent issues first. Timing depends on the nature of the repair, needed parts, and contractor availability, but we will keep you informed along the way.

  • What can I do in the tenant portal?

    Your tenant portal is a convenient place to pay rent online, review payment history, update renter's insurance details if needed, and submit or track maintenance requests anytime.

  • Who do I contact if I have a concern about my home?

    Reach out to us directly through the tenant portal. We are a local team invested in the communities we serve, and we are here to help you feel supported and at home throughout your lease.

  • What happens if I need help understanding my lease?

    If anything in your lease is unclear, contact us before signing or anytime during your tenancy. We are happy to walk through the details so you feel confident about your rental home and responsibilities.

  • How can Colland Homes support a smooth tenancy?

    Our goal is to make renting feel simple and steady. From clear communication to reliable upkeep and quality homes in communities we care about, we are here to help you enjoy where you live.

  • What rental qualifications do you look for?

    We review a completed application, income stability, rental history, references, and a background check where required. Our goal is to place residents in homes they can comfortably maintain and enjoy.


    If you are unsure whether you qualify, please reach out before applying and we can talk through the basics with you.

  • How do I apply for a rental home?

    Start by choosing a home that fits your needs, then complete the rental application and submit the required documents. Once we review your information, we will follow up with the next steps as quickly as possible.


    If a home is available, we will also let you know about viewing options, timing, and what to expect before move-in.